Return & Refund Policy

We take great pride in the craftsmanship and quality of our jewelry. Your satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

No Returns on Customized Items

All customized or personalized jewelry is non-refundable and non-returnable. This includes any pieces that have been engraved, resized, or specially made to your specifications. Please ensure all customization details are correct before placing your order.

Damaged Items in Transit

If your jewelry arrives damaged due to shipping, we’ve got you covered.

• Please contact us within 48 hours of receiving the damaged item.

• Email us at [your email address] with your order number and clear photos of the damage and packaging.

• Once approved, we will arrange for the item to be returned to us.

• We will then repair and re-ship the item at no additional cost to you.

General Return Conditions

• We do not accept returns for reasons other than damage during shipping.

• Items must be returned in their original packaging with all tags, certificates, and accessories included.

• Any unauthorized returns will not be accepted.

Contact Us

If you have any questions about our policy or need assistance, feel free to reach out:
📧 Email: info@jkjewelryoutlet.com
📞 Phone: +49 1578 7424745

Thank you for choosing us for your fine jewelry needs.jk